Privacy Policy

Last updated: January 2026

Introduction

Isle-ibis is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Submit an enquiry through our website forms
• Book a tour or travel experience
• Subscribe to our newsletter
• Contact us via email

This information may include your name, email address, postal address, and details about your travel preferences.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website address

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process and manage tour bookings
• Send you relevant updates about your booking or enquiry
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary to fulfil a booking or respond to your enquiry
• Legitimate interests: When we have a legitimate business interest that does not override your rights

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our operations (such as accommodation partners when you book a tour)
• Professional advisers when required
• Authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Isle-ibis
17 Harbour Lane
Bristol, BS1 4DJ
United Kingdom

Email: [email protected]